Are SFPE Emails Going to Your Inbox?
Thursday, October 26, 2017
Lately, SFPE has been getting a lot of complaints from our members about our emails ending up in their spam folders or being marked as phishing attempts. We have worked at improving links with our email service provider, Informz. They have assured us that all of SFPE emails coming from Informz are being delivered to the company server. The problem might be that some messages are getting caught in internal filters before making it to a member’s inbox.
The first step to resolve this is to forward the following IP addresses and domains to your IT department to be “whitelisted” SFPE as safe senders. Here are some General Whitelisting Instructions http://knowledgebase.informz.net/help/general-whitelisting-instructions.
It also would be helpful if you added our sending email address (firstname.lastname@example.org) to your “safe sender” list in your email client.
If you still have problems with SFPE messages being treated as spam or phishing attempts, please let us know.