Work at SFPE

Current Openings

Membership Operations Specialist

Position Title: Membership Operations Specialist
Location: Gaithersburg, MD (Hybrid)
Full/Part-time: Full-Time
Reports to: Director, Membership

The Society of Fire Protection Engineers is seeking a Membership Operations Specialist to manage and optimize SFPE’s database-centered operations. This essential role will focus on building and maintaining relationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system, MemberSuite.  

What We Offer:

  • Salary range of $55,000-$65,000

  • Health, dental, and vision insurance eligibility on first day of employment

  • Health Reimbursement Account (HRA) funding 100% of the employee’s deductible

  • Medical and Dependent Care Flexible Spending Accounts

  • Life insurance and short-term and long-term disability insurance

  • 401(k) plan (SFPE contributes 6% of income)

  • Generous Accrued Paid Time Off and 11 paid holidays

  • Flexible work schedule with the ability to work hybrid 3-4 days/week 

Qualifications:

  • Bachelor’s degree in relevant discipline.  

  • 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.

  • Proficiency in MS Office 365 is required. 

  • Experience using CRM or Association Management Software (AMS) databases is required.

  • Experience with database improvements, data management and reporting skills.

  • Strong written and verbal communication skills and prior experience working with engineers or other STEM professionals a plus.

  • Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers. 

  • Ability to travel to SFPE’s Annual Conference 

  • Ability to work onsite in Gaithersburg, MD at least 1 day per week. 

Responsibilities:

  • Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite. 

  • Identify and resolve database issues and develop solutions by working with MemberSuite support.

  • Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone.

  • Oversee administration of member renewal invoicing processes.  

  • Create reports from the database to support financial and accounting review.

  • Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.

  • Oversee member and partner data integrity, enhancing database structure and categorization as needed.

  • Respond to membership inquiries as the initial point of contact via telephone, email and social media.

  • Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.

  • Document all donations and partnership revenue with Partnership & Sales Manager. 

    Apply to this job

    Fire Protection and Safety Starts with You!

    Want to be part of a dynamic team supporting SFPE in its mission to define, develop, and advance the use of engineering best practices, expand the scientific and technical knowledge base, and educate the global fire safety community to reduce fire risk?

    Get to Know Us

    • Recruiting process
      • Our recruiting process is typically conducted virtually
      • First, you’ll meet with our HR Consultant by phone to discuss your skills and experience and learn more about the position and SFPE
      • Next, you’ll meet with the hiring manager via Zoom for a deeper conversation about the position and the knowledge and abilities you would bring to SFPE
      • For some positions, there may be an interview to meet other managers and potential colleagues
      • An offer is made to the final candidate, but the process doesn’t end here
      • We offer a robust onboarding program to help new hires gain the knowledge they need to make an immediate impact—you’ll meet with colleagues to learn everything from setting up your email signature to SFPE’s strategy
    • Work-life and culture
      • SFPE is a mission-oriented organization with a team of highly-engaged subject matter experts in their areas working together to promote fire protection and safety
      • Our members are great to work with and engaged in their profession
      • We offer both fully remote and hybrid positions
      • No day is ever the same, and there are opportunities to learn daily
      • We are growing and adding new positions annually to our small group of connected team members
      • SFPE has a strong commitment to DE&I
      • SFPE’s leadership is committed to transparency in communication

    SFPE offers a generous and comprehensive benefits package that adds between 20 and 40 percent to the compensation package.

    • Health, dental, and vision insurance (SFPE pays 80% of premiums for employees and dependents)
    • Health Reimbursement Account (HRA) funding 100% of the employee’s deductible and all or part of the dependents’ deductible
    • Medical and Dependent Care Flexible Spending Accounts (FSA)
    • Life insurance and short-term and long-term disability insurance (SFPE pays 100% of premiums)
    • 401(k) plan (SFPE contributes 6% of income; employees eligible after 6 months of service)
    • Generous Paid Time Off (PTO) program starting with 20 days of PTO
    • Eleven paid holidays
    • Free parking
    • Employees working with the SFPE Foundation may be eligible to apply for Public Service Loan Forgiveness (PSLF)

    We hope you will want to learn more about working at SFPE and joining our diverse team. For more information, please get in touch with us at info@sfpe.org.